There are no silly questions, just silly assumptions…
We’ve endeavoured to make sure this website includes all of the information you may need to plan your stay in Mollymook, and this page covers those “extra” questions and clarifications most frequently asked and sought by our guests.
At Allure on Ocean we would prefer that you “just ask” if there’s something you need clarified as we hope to ensure that our service matches your expectation. So, if there’s something not covered below, or elsewhere on this site, please pick up the phone or drop us an email.
Is it best to Book Direct?
The short answer is YES. It is best to book directly with us either by phone or via this website. We will always extend the best available online rates here and offer the most online availability here. Additionally, when unforeseen circumstances occur (such as we’ve seen with COVID-19 and the South Coast bushfires), a direct booking allows us to be much more flexible in relation to amendments, cancellations and refunds.
Did you know that when booking through Online Travel Agency sites (such as Booking.com, Wotif, Hotels.com) we pay away a commission to overseas companies. These are dollars leaving Australia. Very often it is these companies who hold your money from the time of your booking which can make it difficult to obtain a refund when the unexpected arises.
If you can’t see availability for your dates on our website, please enquire – availability is only visible up to 12 months in advance (usually only 3 months on other booking sites)
What is your Cancellation Policy?
For bookings made for Low and Shoulder Seasons (February – November, excluding Easter and Long weekends and other occasional Peak demand times) we require notice of a minimum of 7 days prior to your arrival to cancel or amend your reservation. In the case of a cancellation, a $25.00 fee is levied with the balance of your deposit refunded. If you are unable to provide 7 days notice, the ability to provide any refund will be dependent upon us reselling your room for the same rate and length of stay.
For bookings made for High and Peak Seasons (December – January, Easter and Long weekends and other occasional Peak demand times) we require notice of a minimum of 14 days prior to your arrival to cancel or amend your reservation. In the case of a cancellation, a $25.00 fee is levied with the balance of your deposit refunded. This policy also applies to multi-room bookings of 3 rooms or more. If you are unable to provide 14 days notice, the ability to provide any refund will be dependent upon us reselling your room for the same rate and length of stay.
Reservations cancelled on the day of arrival will incur, at a minimum, a cancellation fee equivalent to the first night’s tariff (applies where the deposit taken is less than the first night’s tariff).
When the choice to keep your reservation is taken out of your hands due to a mandate from the Government (e.g. COVID travel restrictions) we do not seek to penalise you – our aim is to be as flexible as possible in relation to extending a credit for future use or a deposit refund where possible.
Refer to our detailed Cancellation Policy for more information.
Do I have to Pay a Deposit to make a Booking?
Just as you can’t book a seat on an airplane without paying for your ticket, you can’t book a room.
A 50% deposit is required at the time of making your reservation with the balance due upon arrival (provision of a Credit Card number only is insufficient to secure a booking).
Are you COVID safe?
At Allure on Ocean Motel, our COVID Safe plan adopts all of the industry recommendations of NSW Health.
Our priority is to protect the safety of our staff, community and patrons. Each of our staff are fully vaccinated, and from 1st November 2021 (and for reasons of Workplace Health and Safety), ALL guests aged 12 years and over will need to provide proof of COVID vaccination prior to, or upon arrival (unless medically exempt). Unvaccinated guests will not be permitted to stay and will not be entitled to a refund if unable to provide vaccination proof upon check-in because it is unlikely we will be able to re-sell the room “on the day” or with late notice.
Please don’t make a booking if you can’t meet our vaccination requirements.
View further details regarding our COVID Safety measures and requirements.
How Early can I Check-in?
Allure on Ocean is proud to be able to offer one of the earliest check-in times in the area – your room will be available for check-in from 1pm on your day of arrival.
Due to COVID cleaning requirements we are unable to offer early check-ins – we need the full time between 10am checkouts and arrivals at 1pm to ensure that your room is properly sanitised and cleaned.
Should you require an earlier than 1pm check-in we suggest considering booking the room for the night prior also – the room is then held “vacant and clean” in your name and you are able to check-in as early as you like.
How Late can I Check-out?
Due to the time required to adhere to COVID-19 cleaning requirements we are unable to offer late check-outs. Check-out time is by 10am on your day of departure. We take our COVID cleaning responsibilities seriously and ask all guests to be considerate of this check-out time. Accordingly, there may be penalties for late checkouts.
Do you take 1 Night Bookings?
Almost all year ‘round we accept one-night reservations from Sunday – Thursday nights (inclusive). Weekends however (Friday/Saturday stays) are normally subject to a “two night minimum” stay. High and Peak seasons and Long Weekends are usually subject to a “three to four night minimum” stay.
Very occasionally we may have some one night availability on weekends and during High and Peak Seasons, so….. it’s always worth checking with us directly (this availability is almost never made available through any other booking sites).
What are your Reception /Office hours?
Allure on Ocean reception/office hours are:
- Monday – Friday: 8am – 8pm; and
- Saturday – Sunday: 9am – 6pm
As a family owned, small business there are times when these hours vary…. sometimes this is because of limited arrivals, other times it is because of other commitments. On these occasions, we will contact you to arrange a self-check-in and we thank you now for your understanding and flexibility.
For our in-house guests, Motel Management is available for contact 24 hours a day, 7 days a week – we are never far away (even outside office hours).
Which Credit Cards/payment mechanisms do you accept?
We accept EFTPOS, Visa, Mastercard, American Express and Diners Club. A 2.5% surcharge applies to amounts settled by Diners Club.
Accommodation deposits can also be made via Direct Credit however valid Credit Card details will need to be supplied as security against incidental expenses** upon check-in.
Cash is accepted for the payment of accommodation balances upon check-in, however valid Credit Card details are still required for security against incidental expenses**.
Cheques are accepted for Deposit purposes (and pre-arranged corporate accounts only). When being used for a deposit, they must arrive at least 7 days prior to arrival to ensure clearance to our bank account. Valid Credit Card details are still required upon check-in for security against incidental expenses**.
Account arrangements are available for approved Corporate Clientele and Travel Agencies.
For your comfort, we mandate that our Credit Card and Customer Data handling procedures are fully GDPR and PCI DSS compliant.
** Incidental expenses include Mini Bar and expenses charged to the room but are not exclusive of damage fees, late checkout fees, additional guest fees, and additional cleaning fees (Refer full Terms & Conditions)
Do you offer a Business/Corporate/Government rate?
Almost all year ‘round we offer a corporate rate on Sunday – Thursday nights (inclusive). (High and Peak seasons and long weekends are excluded). This rate is available for “single” business travellers only and can only be booked directly by phone with the Motel (unavailable to book online).
Do you offer Golf Packages?
“Play and Stay” packages are currently unavailable. Guests are encouraged to make their own arrangements directly with Mollymook Golf Club.
Do you accept Group Bookings?
Allure on Ocean Motel protects the rights of its guests to a peaceful stay and accordingly a “No Party Policy” applies.
Group bookings for Bucks, Hens, Boys’ weekends, End of Season Sporting groups and similar are not accepted. We recommend, as a more appropriate style of accommodation, that these groups look to book a Holiday House or Self-Contained Apartment.
Corporate Groups are encouraged to contact us directly for a quote.
Are you Pet Friendly?
Whilst we love our pets too, we are not a pet-friendly establishment. If you absolutely cannot bear to holiday without your fur baby, alternative options can be found at: https://www.shoalhaven.com/pets.
This policy extends to guests who feel they can leave their pet in the car or outside their room. Bringing an animal onsite will result in immediate eviction without refund.
Advance arrangements must be made for an Assistance Animal and are dependent upon specific room availability.
Is Smoking permitted?
Smoking is not permitted in any rooms, on balconies or upstairs walk-ways, or within proximity to room entrances (Smoke Free Environment Act, 2000). Designated smoking areas are provided at ground level adjacent to the car park area.
Smoking in rooms or in “non-smoking” areas may result in eviction and will incur a minimum penalty of an additional night’s tariff (this penalty may be higher if smoking results in additional cleaning/repair costs and a room being “out of order” for a longer period of time).
Is WiFi available?
An unlimited WiFi service is available for guests. Coverage is available in all rooms and public areas of the property.
In Room Entertainment – do you have Cable, Netflix, Streaming Services?
Satellite Foxtel Television (12 channels) and Free-to-Air television (25 + channels) are available in your room.
The flat screen Samsung televisions do not currently enable streaming of Netflix or similar and the “Hotel Lock” features of these televisions don’t enable the plugging in of DVD players, gaming consoles, casting devices etc. Should you wish to use these, we suggest bringing your own laptop or portable device.
Do you offer a Breakfast Service?
Guests are provided with a Complimentary Continental Breakfast Hamper each day (juice, cereal, bread for toast and spreads) – this is delivered the day/night before to enable you to enjoy breakfast, in-room and at your leisure the following morning. It also provides additional milk for tea and coffee.
Guests staying for more than one night are asked to complete a menu each day and leave it in the room, with the hamper, for housekeeping collection. Breakfast supplies for the following day are replenished during the servicing of your room.
Should a cooked breakfast be preferred, guests have the convenience of the Beach Hut (across the road) from 7am daily; or Breakers Café (just up the street on the high side of the newsagency).
Does my room have Kitchen/Cooking facilities?
Each room is equipped with a microwave, toaster, kettle, Nespresso coffee machine, crockery, cutlery, small bar fridge and sink. Additional cooking appliances (e.g. fry pans, hotplates) are not permitted in rooms.
Cooking in rooms with your own appliances will result in eviction and will incur a minimum penalty of an additional night’s tariff (this penalty may be higher if cooking results in additional cleaning/repair costs and a room being “out of order” for a longer period of time).
For guests requiring cooking facilities, we recommend booking a Self-Contained Apartment or Holiday House.
Is there a Restaurant on-site?
Allure on Ocean does not have an on-site restaurant but is located only a stroll away from the Beach Hut (open 7 days for Breakfast, Lunch and Dinner); Breakers Café (open 7 days for Breakfast and Lunch); and the Mollymook Golf Club (open 7 days for Lunch and Dinner).
Within minutes by car are a remarkable number of eateries. View our "Where to Eat" guide for options.
Is there a Communal Area or Outdoor Entertainment area for guests?
Allure on Ocean doesn’t have a guest barbecue area or common gathering space. Barbecue facilities and picnic tables are located just across the road behind the playground on the beach reserve. To make use of these facilities remember to pack your barbecue tongs and picnic-ware.
Are the rooms Air Conditioned?
Each room is equipped with its own Reverse Cycle Air Conditioning (individual unit per room). Additionally, all rooms open to the outside enabling access to fresh air.
Do you have a Pool, Sauna or Spa?
There is no pool, sauna or spa on-site. Guests who prefer a pool over the beach and ocean may consider the public swimming pools in Ulladulla and Milton.
Do you have rooms with a Bath or Spa Bath?
Rooms at Allure on Ocean feature bathrooms with generous walk-in showers and rain shower heads. There are no rooms with baths or spa baths.
Is there Parking on-site? What about for a boat, trailer, truck or bus?
Allure on Ocean has one car space per room on-site – eight of these are undercover whilst three are not.
Each room has the use of one car space during their stay – any additional vehicles will need to utilise street parking.
There are no trailer, truck or bus parking spaces on-site.
There is no charge for parking.
I have an Electric Vehicle – do you have a charging station on-site?
There is no facility to charge an Electric Vehicle on-site.
For guests travelling from the North there is an NRMA Electric Vehicle Fast Charger located at the Berry Bowling Club.
For guests travelling from the South there is an NRMA Electric Vehicle Fast Charger located at the Bateman’s Bay Visitor Information Centre.
Where are Rooms Located within the Building?
Two rooms are located at Ground Level, facing Ocean Street – these are the King Studio and one of the Queen Studios.
The remaining nine rooms are located on the first floor.
Do you have “Accessible” Rooms?
Whilst two rooms are located on the Ground Floor, they do not have Accessibility Certification or Accessible design features.
Is there a Lift?
There is no lift access to the first floor rooms. This level is accessed by one of two stairwells – approximately 16 stairs.
Does my room have a View?
It really is about proximity to the beach, however we get asked this question all the time, and it’s often by the person booking the last available room and hoping for the best outlook.
The two Private Balcony Studios and Family Studio are generally considered to have the best views. Whilst technically North facing (towards the park), from the balconies of these rooms you are able to see the sand at the beach. These balconies have seating for two people.
The Twin Queen Studio and upstairs Queen Studios are East facing rooms. These rooms are accessed via a common balcony walkway and feature a glass sliding entry door. From the inside of these rooms you look towards the sea over the rooftops of our neighbours (who are a couple of low-lying, turn of the century, weatherboard beach houses). There is no outdoor sitting area for these rooms, however the occasional chairs just inside your door allow you to sit inside your room and look towards the sea and horizon.
From inside the Ground Floor Queen Studio room you can see the water and you also have a bench seat just outside your room door should you wish to look to the beach from the open air. Street parking may impact your sightline from this room.
The King Studio is located on the Ground floor and has the advantage of the most generous floor space of all rooms. This floor space trades off with the view, where the water can really only be seen by standing at the room’s entrance. A bench seat just outside does allow you to sit and look to the beach however street parking may impact your sightline.
Are there Guest Laundry facilities?
Allure on Ocean does not have guest laundry facilities but does have a clothesline available for use by guests for the drying of swimmers / beach towels etc.
Guests requiring laundry facilities are referred to the Ulladulla Dry Cleaners & Self Serve Laundromat.
Can we bring an Extra Guest? Is there a Sofa Bed, Couch or Rollaway for them?
The establishment and rooms are subject to regulations for maximum occupancy. Most rooms are suitable for only 2 people, with two rooms available for sleeping up to 4 people.
Infants 3 years old and under are permitted to share a King or Queen bed with their parents. Children older than this must be booked into a room with sufficient bedding.
The floor space of rooms doesn’t allow for the provision of a sofa-bed or rollaway bed and guests are not permitted to bring additional bedding to accommodate extra guests.
Please don’t try to accommodate additional guest numbers over and above those registered and booked (it places all parties in an awkward situation when extra guests are asked to leave).
Additionally, due to COVID protocols, only registered guests of the Motel are permitted in guest rooms.
Are Cots available for babies?
A limited number of port-a-cots are available for infants. A flat fee of $25.00 for the stay applies and includes the provision of cot linen. Please contact reception to arrange a cot prior to your day of arrival.
Are rooms Serviced Daily?
Rooms are serviced daily – usually between 10.00am and 12.00pm (on busy days this may be a bit later).
COVID cleaning protocols require that guests are not in the room at the same time as housekeeping staff.
Service includes the collection of rubbish and the replacement of towels that are left on the bathroom floor. The toilet is cleaned and guest amenities are replenished. Beds are made and tea/coffee and mini-bar are restocked. Breakfast Hampers are also renewed at this time.
If the “Do Not Disturb” sign for your room is displayed, housekeeping will leave a basket of supplies on your doorstep.
Is Linen Supplied?
All bed linen and towels are provided. This includes beach towels and a pillow selection in-room.
Many guests are particular about their pillow and they bring it with them.
Can you arrange Something Extra (chocolates, flowers etc)?
Whilst we don’t make these arrangements on behalf of our guests we partner with some lovely local suppliers who are happy to deliver to Allure on Ocean for placement in your room ready for arrival. This could be flowers, chocolates, a special bottle of bubbles or a grazing platter. Suggested suppliers can be found on the Gift Vouchers and Extras page.
Please drop us a line to let us know to expect a delivery on your behalf and be sure to request a delivery time earlier than your ETA.
Are Gift Vouchers Available?
Gift Vouchers are available for purchase – these are made out for an “open spend” amount, can feature a personalised message and are valid for use for a minimum of 3 years. More information can be found on the Gift Vouchers and Extras page.
Are there Shops nearby?
The “convenience shopping” township of Ulladulla is just 5 minutes away by car towards the South – here you have access to Coles, Woolworths and Aldi.
Milton Village and its “boutique shopping and café culture” is a 6 minute drive towards the North.
A small shopping precinct is also located at the Northern-end of Mollymook Beach in Tallwood Avenue.
Do you have a Security Surveillance System?
For the comfort and security of guests, Allure on Ocean has installed high definition CCTV cameras throughout the Motel’s common areas.